Terms of Service, Privacy Policy, and Cookie Policy

Effective Date: January 1, 2024
Last Updated: April 14, 2026

These Terms of Service, Privacy Policy, and Cookie Policy (collectively, this “Policy”) govern your access to and use of the Peddle website, services, forms, communications, and related offerings.

By accessing this website, submitting a form, opting in to communications, booking a call, purchasing services, or otherwise interacting with Peddle, LLC, you agree to this Policy.

If you do not agree, please do not use the site or submit your information.

1. Company Information

Peddle, LLC
72 Green Forest Trail
Garner, NC 27529
Email: italo@peddling.io
Support: support@peddling.io

In this Policy, “Peddle,” “Company,” “we,” “our,” and “us” refer to Peddle, LLC.

2. Who This Policy Applies To

This Policy applies to visitors to our website, prospective clients, clients, subscribers, leads, event registrants, and any other person who interacts with Peddle online or through our communications.

You must be at least 18 years old to use this site or participate in our SMS messaging program.

3. Services

Peddle provides revenue operations consulting, HubSpot implementation, CRM strategy, automation, marketing, sales, customer success advisory, reporting, training, and related growth services.

Any purchased services may also be governed by a separate proposal, statement of work, order form, or signed services agreement. If there is a conflict between this Policy and a signed services agreement, the signed services agreement will control.

4. Website Use

You agree to use this site only for lawful purposes. You may not:

• use the site in violation of any law or regulation;
• interfere with site functionality or security;
• attempt unauthorized access to any system, account, or data;
• scrape, copy, republish, or commercially exploit site content without written permission;
• submit false, misleading, or fraudulent information;
• upload malware, harmful code, spam, or abusive content.

We may suspend or terminate access to the site if we believe you have violated this Policy.

5. No Guarantee of Results

We help businesses improve systems, execution, communications, revenue operations, and customer experience. However, unless expressly stated in a signed agreement, we do not guarantee any specific revenue, lead, pipeline, close-rate, customer retention, or business outcome.

Any testimonials, examples, case studies, frameworks, projections, or estimates are illustrative only.

6. Information We Collect

We may collect the following categories of information:

A. Contact Information

• Name
• Email address
• Phone number
• Company name
• Job title

B. Business Information

• Company size
• Revenue range
• Technology stack
• CRM usage
• Marketing, sales, or service infrastructure
• Information you provide about your business goals, needs, or systems

C. Technical Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Session and interaction data

D. Communications Information

We may retain records of:

• form submissions,
• emails,
• chat messages,
• call booking details,
• webinar or event registrations,
• SMS opt-in records,
• and communication preferences.

7. How We Use Your Information

We may use your information to:

• respond to inquiries and service requests;
• provide HubSpot implementation and RevOps consulting services;
• schedule calls, demos, and onboarding;
• deliver educational resources and marketing communications;
• improve our website, messaging, services, and user experience;
• administer forms, registrations, surveys, and events;
• send email or SMS communications where consent has been provided;
• maintain internal business records;
• enforce our agreements and protect our rights;
• and comply with legal and regulatory obligations.

8. Cookie Policy and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar tracking technologies on our website.

What These Technologies May Do

They may help us:

• understand site usage and performance;
• remember user preferences;
• improve website functionality;
• measure the effectiveness of campaigns;
• support analytics and remarketing efforts;
• and better understand how users interact with our content.

Types of Cookies We May Use

• Essential cookies to operate the site
• Analytics cookies to measure traffic and engagement
• Functional cookies to remember preferences
• Advertising or remarketing cookies to help deliver more relevant marketing

Your Choices

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect how portions of the site function.

If we use cookie consent tools, preference banners, or similar settings on the site, you may manage your preferences there as well.

9. Email Communications

If you provide your email address, you agree that we may contact you regarding:

• your inquiry,
• requested resources,
• scheduled calls,
• purchased services,
• onboarding or account matters,
• educational materials,
• newsletters,
• promotions,
• event invitations,
• and related marketing communications where permitted by law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Please note that opting out of marketing emails will not prevent us from sending service-related or transactional communications.

10. SMS Messaging Terms

The following terms apply to participation in the Peddle SMS Messaging Program.

A. Opting Into the SMS Program

You may opt in to receive SMS messages from Peddle, LLC through one of the following methods:

• submitting a form on our website that includes SMS consent;
• requesting information about our services and agreeing to SMS communication;
• opting in through a marketing campaign or event registration;
• texting a keyword such as START to our designated business phone number or completing an SMS opt-in form.

By opting in, you confirm that:

• you are the account holder or have the account holder’s permission to enroll the mobile number;
• the number provided is accurate;
• and you agree to receive recurring text messages from Peddle related to our services, resources, and marketing.

B. Types of SMS Messages

If you opt in to receive SMS messages from Peddle, you may receive messages related to:

• revenue operations insights,
• HubSpot resources,
• event invitations,
• promotions,
• educational materials,
• appointment reminders,
• follow-up communications,
• and service-related updates.

C. Message Frequency

Message frequency varies depending on campaigns, events, and your engagement with our services.

D. Message and Data Rates

Message and data rates may apply for messages sent to you from us and from you to us. Charges depend on your wireless carrier and mobile plan.

If you have questions about your text or data plan, please contact your wireless provider.

E. Opt-Out Instructions

You can cancel the SMS service at any time.

Simply text STOP to our SMS number or complete our SMS opt-out form.

After you send the SMS message STOP, we will send you a confirmation message indicating that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us.

If you wish to join again, you may opt in again using the same methods as before.

F. Help Instructions

If you experience issues with the messaging program, reply with HELP for assistance.

You may also contact us directly at:

Email: support@peddling.io

G. Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

Delivery may be impacted by:

• mobile carrier restrictions,
• network outages,
• device limitations,
• or regulatory requirements.

H. Eligibility

You must be 18 years of age or older to participate in the messaging program.

I. Changes to SMS Terms

We may update or modify these SMS terms at any time. Updated versions will be posted on our website. Continued participation in the messaging program constitutes acceptance of those updates.

11. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers and vendors who help us operate our business, such as providers for:

• CRM and marketing automation,
• website hosting,
• analytics,
• form processing,
• payment processing,
• calendar scheduling,
• customer support,
• messaging and telecommunications,
• and business operations.

We may also disclose information:

• if required by law,
• to protect our rights or users,
• in connection with a merger, acquisition, financing, or sale of assets,
• or with your consent.

SMS Data Protection

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. This includes providers necessary to deliver SMS communications, such as messaging platforms and telecommunications providers.

12. Data Retention, Security, and Disposal

We use reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We may retain personal information for as long as reasonably necessary to:

• provide services,
• maintain business and legal records,
• enforce agreements,
• comply with legal obligations,
• resolve disputes,
• and improve operations.

When personal information is no longer needed, we may delete, anonymize, or securely dispose of it in accordance with our recordkeeping and disposal practices.

13. Security Breach Notice

If we experience a security incident involving personal information that requires notice under applicable law, we may notify affected individuals and take other appropriate actions as required by law.

14. Your Choices and Rights

You may contact us to:

• update or correct your information;
• opt out of marketing emails;
• opt out of SMS by replying STOP;
• request help regarding SMS by replying HELP;
• or ask questions about how your information is used.

We may need to verify your identity before acting on certain requests.

15. Third-Party Links and Tools

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices, content, security, or terms of those third parties.

Your use of third-party platforms may be governed by their own terms and policies.

16. Intellectual Property

All website content, including text, graphics, branding, logos, frameworks, downloads, videos, and materials, is owned by or licensed to Peddle and protected by applicable intellectual property laws.

You may not copy, modify, reproduce, distribute, republish, or create derivative works from our content without prior written permission.

Client Work Product

Unless otherwise stated in a signed agreement:

• Peddle retains ownership of its pre-existing materials, methodologies, frameworks, know-how, templates, and internal tools;
• upon full payment, clients receive a limited, non-exclusive right to use final deliverables created specifically for them for internal business purposes;
• and Peddle may reference non-confidential project work in portfolio materials, case studies, and marketing unless otherwise agreed in writing.

17. Payment Terms

If you purchase services, you agree to pay all fees, retainers, deposits, subscription fees, overages, taxes, and approved expenses in accordance with the applicable invoice, proposal, or signed agreement.

Unless otherwise stated in writing:

• initial payment may be due before work begins;
• invoices are due on the due date listed on the invoice;
• and late or missing payment may result in paused work, delayed delivery, suspension, or termination.

18. Fixed-Term Projects and Subscription Commitments

For any project, engagement, or subscription with a defined end date or fixed initial term, the client may not cancel early for convenience.

The client remains responsible for all fees due for the full committed term unless Peddle agrees otherwise in writing.

19. Month-to-Month Retainers

For month-to-month retainers, the client must provide at least 30 days’ written notice to cancel.

If timely notice is not received, the retainer will continue into the next billing cycle and associated fees will remain due.

20. Retainer+ Model and Overage Billing

If your engagement is structured as a Retainer+ model, your monthly fee covers a defined allocation of hours, services, support, or delivery capacity.

Unless otherwise stated in writing:

• unused time does not roll over;
• work performed above the included retainer allocation is treated as an overage;
• overages are billed at the rate stated in your applicable SOW, proposal, or invoice;
• and overages incurred in one month may be billed on the next month’s invoice.

We may pause, defer, or rescope out-of-scope work until additional scope or budget is approved.

21. Late Fees and Card Fees

Late Payments

Payments not received by the due date may incur a 3% late fee.

Credit Card Fees

Payments made by credit card, debit card, or similar card method may incur a 3% processing fee.

If a payment is both late and paid by card, both fees may apply where permitted.

ACH Payments

Payments made by ACH and ACH Auto-draft are FREE and can ensure on-time payment to avoid both fees. This option is always avaialable.

22. Chargebacks

You agree not to initiate a chargeback for valid fees owed for services performed, delivery capacity reserved, or committed contract terms. Peddle will always extend hours to complete the project at the agreed upon cost.

If you initiate an improper chargeback, you agree to reimburse us for the disputed amount, chargeback fees, collection costs, reasonable attorneys’ fees, and related administrative expenses.

23. Client Responsibilities

To support successful delivery, clients agree to:

• provide timely access to systems, accounts, personnel, and information;
• designate decision-makers and key stakeholders;
• review deliverables and approvals in a timely manner;
• ensure the legality and accuracy of claims, offers, and materials they provide;
• and obtain any permissions or consents needed for content, data, or systems they ask us to use.

We are not responsible for delays caused by missing access, delayed approvals, or incomplete information.

24. Confidentiality

Each party may receive confidential or proprietary information from the other. Each party agrees to use such information only for legitimate business purposes related to the relationship and not to disclose it to unauthorized third parties, except as required by law.

This does not apply to information that is public, already lawfully known, independently developed, or lawfully obtained from a third party without confidentiality restrictions.

25. Testimonials, Reviews, and Case Studies

Unless otherwise agreed in writing, you grant Peddle permission to reference your company name, logo, and non-confidential outcomes for portfolio, testimonial, case study, and marketing purposes.

Any signed NDA or written confidentiality restriction will control where applicable.

26. Disclaimer of Warranties

THE SITE, SERVICES, CONTENT, DOWNLOADS, AND COMMUNICATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEDDLE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the site will be uninterrupted, error-free, secure, or free from harmful components.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEDDLE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEDDLE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, COMMUNICATIONS, OR SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOU TO PEDDLE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER, UNLESS A DIFFERENT LIMIT IS STATED IN A SIGNED AGREEMENT.

28. Indemnification

You agree to defend, indemnify, and hold harmless Peddle, its owners, officers, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use or misuse of the site,
• your violation of this Policy,
• your business claims, offers, materials, or campaigns,
• your infringement of another party’s rights,
• or your negligence, misconduct, or unlawful acts.

29. Governing Law and Dispute Resolution

This Policy is governed by the laws of the State of North Carolina, without regard to conflict of law principles.

Any dispute arising out of or relating to this Policy, the site, communications, or services will first be attempted to be resolved informally and in good faith.

If not resolved informally, the dispute shall be resolved by binding arbitration in North Carolina, except that either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect confidential information, intellectual property, or other rights requiring urgent relief.

Any permitted court proceeding shall be brought in the state or federal courts serving Wake County, North Carolina, and each party consents to jurisdiction and venue there.

30. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages, platform failures, acts of government, labor shortages, cyberattacks, natural disasters, public health events, or utility failures.

31. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on our website with the revised effective date. Continued use of the site or participation in communications after any update constitutes acceptance of the revised Policy.

32. Contact

If you have questions about this Policy or our communications, please contact:

Peddle, LLC
72 Green Forest Trail
Garner, NC 27529
italo@peddling.io
support@peddling.io